Front Lift Bins – Terms of Hire
1. GENERAL TERMS OF HIRE:
a. Service Days and Times: Meluca Recycling will perform the Services, at the locations (Customer Site Address) and at the frequency, identified overleaf and if specified on the days agreed. Extra services may be available by request, which may incur extra travel fees if not on the usual day of service.
b. Waste Types: The Customer will only dispose of material permitted under the terms of this agreement, any variation to the agreed waste going into the bin may affect the price agreement and result in a change to future invoices. Any changes will be notified in writing to the Customer with 30 days notice.
b.1a. General Waste: Light General Waste, including; soft plastics, hard plastics, food waste (excluding liquids), cardboard, paper, leaves, twigs, small plants, small metal pieces (to fit inside bin), e-waste (without batteries), clothes, toys, blankets, empty paint containers (NO Builders waste or Dirt allowed in bin).
b.1b. Green Waste: Leaves, small branches, twigs, small plants (NO dirt/rubbish) Note: Large Stumps/Branches can go in an open top skip bin only.
b.1c. Cardboard Waste: Clean Cardboard Waste, Paper (NO waxed cardboard/plastic/rubbish).
b.1d. Builders Waste: Builders Waste is prohibited from General Waste bins and ONLY allowed if agreed upon in writing for Builder’s Waste prices.
Light Builder’s includes: Timber, Plaster plus General Waste. Medium Builder’s includes: Small amounts of Tiles, Bricks, Concrete plus Light/General.
b.2. Prohibited Waste: The Customer agrees not to dispose of any heavy or prohibited waste, including bricks, dirt, concrete, cement sheeting, asbestos, liquid paint, oils, chemicals, tyres, gas cylinders, batteries, hazardous waste, bio waste, syringes, items containing batteries or any prescribed waste into the skip bins. Violation of this clause may lead to penalties and/or additional fees assessed by the Company. The Customer Must notify Meluca Big Bins of any contaminated items to be going into the bins in writing prior to placing in the bin/s.
Batteries or items containing BATTERIES MUST NOT be placed in bins to avoid risk of fire.
c. Filling Guidelines: Bins are to be filled level with the sides of the bin. Lids must be closed before we can empty the bins and must have been closed without excessive force being used.
c.1. Overfilling: Do Not Overfill, lids must be able to close without excessive force. Overfilling may result in additional charges or refusal of pick-up until the bin’s load is corrected, if we are unable to empty the bin as scheduled due to overfilling a Missed Service Fee will be added to the bill.
c.2. Hand Loading: Bin/s are to be hand loaded only. No use of machines to fill the bins is allowed.
c.3. Waste Outside Bin: All waste must be contained entirely within the bin. Waste placed beside, behind, underneath or on top of the bin will not be collected by the driver. Drivers are not permitted to manually load loose waste into bins. Any waste left outside the bin remains the responsibility of the Customer. Where loose waste prevents safe servicing of the bin, Meluca Big Bins may refuse service and a Missed Service Fee may apply.
d. Damages: If a bin is severely damaged whilst on site, the Customer may be liable for the cost to repair or replace the bin. If your bin does not include castor wheels, any movement or relocation of the bin must be performed by the Company. If the bin needs to be moved, please contact the Company. Attempted movement by the Customer may cause damage to the bin and result in additional fees including the cost to replace or repair the bin.
e. Missed Service Fee: In the event that Meluca Big Bins is unable to perform the Services at the Customer’s Premises on the agreed service day through no fault of Meluca Big Bins, a charge of 50% of the agreed service price will be charged to the Customer. This includes, but is not limited to, Meluca Big Bins being unable to gain access to the bin due to locked gates, locked bin lid/s, locks, chains, gates or other securing devices preventing access to the bin on arrival, vehicles, pallets, stock, equipment, building materials or other items blocking access to the bin, animals at large, overfilled bins, waste outside the bin, unsafe ground conditions, insufficient clearance around the bin, inadequate overhead clearance, unsafe customer directions, or any other circumstance outside the reasonable control of Meluca Big Bins that prevents the safe completion of the service.
e.1. Bin Access Requirements: The Customer must ensure clear and unrestricted access to the bin at all scheduled service times. Front lift collection vehicles are designed to service bins in their designated location and are unable to reposition, relocate or manoeuvre bins into an accessible position. Access must be free from vehicles, pallets, stock, equipment, building materials, overhanging obstacles or any other obstruction that may prevent safe servicing. Access must also provide adequate vertical and overhead clearance for safe lifting operations, including clearance from trees, powerlines, awnings, building structures and other overhead obstructions. The Customer is responsible for ensuring any locks, chains, gates or other securing devices are removed or unlocked prior to the scheduled service time. Where access is unavailable or unsafe, Meluca Big Bins may refuse or cancel the service and a Missed Service Fee may apply.
f. Ground Surfaces: The Customer warrants that all access routes and the location of the bin are suitable for heavy vehicle access and lifting operations. Bins must be positioned on stable surfaces such as concrete, asphalt or compacted gravel. If ground conditions are deemed unsafe due to soft ground, mud, flooding, subsidence, excessive slope or other hazards, Meluca Big Bins may refuse service until the issue has been rectified. Any additional costs associated with unsafe ground conditions may be charged to the Customer. The Customer acknowledges that Meluca Big Bins will not be liable for any damage to the ground surface resulting except in a case of gross negligence by Meluca Big Bins.
g. Ownership: The Customer acknowledges that unless purchased through a separate agreement, all equipment always remains the property of Meluca Big Bins.
h. Change of Address: If the Customer notifies Meluca Big Bins of a change of address for the bin/s on site, this agreement will remain in effect at the new address and Meluca Big Bins will transport the equipment at its expense to the Customer’s new address if the bin has been on site for 6 months or more.
2. PAYMENT: The Customer agrees to pay all service fees and charges as calculated by Meluca Big Bins in accordance with the fees set out in the schedule and as per email communication from bins@melucarecycling.com.au and accounts@meluacrecycling.com.au
a. Credit Terms: Full payment for services must be made within 14 days of the invoice date. Monthly Invoices will be sent on the 1st of each month or the closest Monday if the 1st falls on a weekend. Any additional fees incurred during the service period may be billed separately and are also due within 14 days of the invoice date. Failure to pay within 14 days of the invoice being issued may result in late payment fees and or disruption/cancellation of your service.
b. Price Validity: The quoted prices are valid for 12 months from the date of this Agreement or until annual EPA Levy Changes occur on the 1st of July annually. After the expiration of this period, prices are subject to change to reflect CPI increases. The Customer will be notified in writing by Meluca Big Bins, with 30 days notice, of any change to the quoted price. The Service Agreement will continue month by month until either party chooses to cancel the agreement. On cancellation of the Agreement, 30 days notice are to be given to the other party.
3. DEFAULT
If the Customer fails to comply with any provision of this Agreement, the Company may declare the Customer in default and, at its option, terminate this Agreement.
4. LIABILITY
The Customer agrees to assume liability for all loss or damage resulting from any misuse of the Company’s services, including but not limited to damage to the bin, lids, wheels, locks, property, and disposal of prohibited materials.
a. Bins cannot be moved: The customer agrees to not relocate the Bins without written consent. If the Bins have been supplied with wheels, they may be wheeled around within the address of the listed service agreement address but cannot leave that address without written consent prior from Meluca Big Bins.
b. Driver Safety: The Customer acknowledges that Meluca Big Bins operates under Workplace Health and Safety obligations. Meluca Big Bins reserves the right to refuse, suspend or cancel any service where a driver reasonably believes the service cannot be performed safely. The driver’s decision regarding site safety and serviceability shall be final and a Missed Service Fee may apply where the unsafe condition is outside the control of Meluca Big Bins.
5. MARKETING: From time to time, Meluca Big Bins posts content on our social media channels and websites to communicate our business activities, successes and insights. This may include the promotion of a new client partnership(s). Meluca Big Bins can tag a client business and mention client activity on those channels. If you wish to be excluded from any marketing promoting your business, please inform the team in writing. No addresses of service or personal details will be included in any Meluca Big Bins marketing. Tags will include social links only. If you post images of Meluca Big Bins please tag @MelucaRecycling and @bigbinsskips4hire
6. ENTIRE AGREEMENT
This Agreement constitutes the entire Agreement between the Customer and Meluca Big Bins and supersedes any prior understanding or representation of any kind preceding the date of this Agreement. Acceptance, use or continued use of the bin and services supplied by Meluca Big Bins constitutes acceptance of the terms and conditions of this Agreement.
